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Privacy policy

Your privacy

British Gas and The Grass Roots Group UK Ltd are committed to protecting your privacy. This privacy statement does not affect your rights under the Data Protection Act 1998. If you have any queries or comments about this privacy policy please call us on 0345 850 0466 or email us on customerservice@britishgas-offers.co.uk.

This privacy policy tells you:

  • What personal data of yours is collected by British Gas and The Grass Roots Group UK Ltd
  • Your rights
  • Protecting your information
  • Handling your information
  • Security procedures to protect against loss, misuse, or alteration of information under our control
  • Your rights in connection with your personal data
  • How we use cookies and other similar technology on our websites
  • How we update or change the Privacy Policy

Please read this policy carefully before using the Website as by providing your personal details to us you consent to its use in accordance with its terms. If you do not wish for us to process your personal information in the manners described in this privacy policy please do not submit your information to us.

 

The information we collect and how we use it

The website is managed for and on behalf of British Gas by The Grass Roots Group UK Ltd, a company registered under company number 1724108 with its registered office at Pennyroyal Court, Station Road, Tring, Herts, HP23 5QY (“Grass Roots”). You acknowledge and agree that British Gas will grant The Grass Roots Group UK Ltd access to the personal data collected in order to enable them to manage the website. We may also use the information we collect about you to notify you of important functionality changes to the website.

Grass Roots Group UK Ltd may contact you by post, email or telephone (depending on the information you have provided) for promotional purposes only. You may withdraw your consent at any time by contacting us on customerservice@britishgas-offers.co.uk. We do respect your privacy and we would like to ensure that we are complying with your wishes in how we contact you. For training purposes, some telephone calls may be monitored and recorded.

 

Your rights

You may request copies of the data we hold about you. Please send such requests to: customerservice@britishgas-offers.co.uk. You will have to pay a small official fee.

 

We protect your information

British Gas and The Grass Roots Group UK Ltd are committed to the security of customer information and personal data. The Grass Roots Group UK Ltd takes all such precautions to protect all of the customer data we have collected as you would expect of a prudent and responsible organisation. We use encryption, authentication, data integrity, secure socket layer and digital certificates for the transfer of account information and we have measures in place such as password protection to protect our customer database and access to this database is also restricted internally to prevent unauthorised or accidental access to data.

 

Handling your information

British Gas and The Grass Roots Group UK Ltd do not sell, trade, or rent your personal information. When you register and claim, The Grass Roots Group UK Ltd will need to know your name, e-mail address, telephone number and delivery address as well as other data necessary to review and process your claim.

The Grass Roots Group UK Ltd may disclose your information to our professional advisers for the purpose of obtaining professional advice or to other third parties if we have a legal obligation to do so.

The Grass Roots Group UK Ltd may also disclose your information to a purchaser in the event of a sale of the whole or a relevant part of our business.

 

Security Procedures

The Grass Roots Group UK Ltd reserve the right at all times to monitor your use of the service to ensure compliance with these terms and conditions. The Grass Roots Group UK Ltd also reserve the right to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. Calls to and from our customer service team may be monitored and/or recorded for training and security purposes.

 

Your rights in connection with your personal data

You have the right to a copy of personal information that The Grass Roots Group UK Ltd keeps about you. Should you wish to do so, please write to the Data Protection Officer. A small fee is payable, which will not exceed £10. If you believe that any information The Grass Roots Group UK Ltd are holding on you is incorrect or incomplete, please write to the Data Protection Officer as soon as possible at the above address. The Grass Roots Group UK Ltd will correct any information found to be incorrect promptly.

You should be aware that it is impossible to guarantee the security of any data disclosed via the internet. However, The Grass Roots Group UK Ltd has taken all reasonable steps to protect your personal information: Your browser will go into secure mode as soon as you enter any personal details. Being in 'secure mode' means that all of your details are encrypted to help keep them secure.

 

How we use cookies and other similar technology on our websites

The Grass Roots Group UK Ltd may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. This may be done through the use of cookies or any other similar technology, including technology that tracks and monitors your activities on our site.

 

How we update or change this privacy notice

The Grass Roots Group UK Ltd may change or update parts of this Privacy Policy in order to maintain our compliance with applicable law and regulation or following an update to our internal practices. The Grass Roots Group UK Ltd will do this by updating the wording on this webpage and updating the publication date at the top of this page, although, please be aware; you will not necessarily be directly notified of such a change. Therefore, please ensure that you regularly check this Privacy Policy so you are fully aware of any changes or updates.